ITSM IT Service Management
Designed to help organizations deliver effective managed IT services to customers and maintain those standards overtime.
Achieving certification ISO 20000-1 IT Services Certification your organisation will be able to reap numerous benefits such as:
- Reduction in incidents and improved incident management
- Improving corporate image and credibility
- Adoption of an integrated process to the delivery of IT services
- Reduction in response times and interruptions to IT service
- Improved management of cost leads to financial savings
- A culture of continuous improvement
- Enhanced customer satisfaction that improves client retention
- Consistency in the delivery of your service or product
- an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled.
- an organization that requires a consistent approach by all its service providers, including those in a supply chain.
- a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements.
- a service provider to monitor, measure and review its service management processes and services.
